How do I apply promo/discount codes?

To apply a promo or discount code: • Proceed to checkout and enter your code in the ['Discount Code'] field at checkout. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

What is your cancellation policy? What is your Return policy?

Orders can be canceled within 24 hours, unless they have already been shipped out. Orders cancelled after 24 hours may be subject to a 10% restocking fee. If you'd like to return your order, you may ship it back to us within 7 days in the same condition, and we will refund upon receiving the item and validating it's condition. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order as it might already be in processing or shipment. If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

Can I edit or add anything to my order?

Of course! We have free shipping levels at certain spending price points. If your order hasn't shipped yet feel free to message into our support and add on to your order. We are actively working on building this feature into our online experience as well

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [support@beatrelease.com] . Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help. We offer Route Package Protection on every order, which fully insures you for replacement or your money back. Without insurance, please reach out to customer service with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please email our team.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Do you offer expedited shipping?

No, but we are working to start offering this for the holiday season!

Do you offer free shipping?

We offer fast and free shipping for orders over [$99] within the contiguous United States (does not include Hawaii, Alaska, or US territories). Unfortunately - some copies that we internationally import or are of high value are excluded from the free shipping promotion. We do this with the customer's best intention in mind - these items require deeper inspection, or insurance for their high value and irreplaceability. Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically ships within 2 to 15 business days.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracking page.

How much does shipping cost?

Domestic Shipping [USA]: We offer standard shipping on orders under $100 for $7.50 - $20. We have variable shipping on some items that require other fees International Shipping: International shipping cost is variable based on the country being shipped to. If we are not shipping to your country currently, please reach out to customer support and we may be able to add it!

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow [1-4 days] business days for the refund to reflect in your account.

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